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There are two ways you can change a user's password. You can change it to something specific in the User Editor, or reset it to a random combination of letters and numbers. User's may also be allowed to change their own passwords in their user profile page.
When you change a user's password to something specific, the LMS does not automatically send them an email with the new password. You must notify the user manually.
When you reset a user's password in the Users page, the LMS sends the user a notification email containing the new password. If a New Password Email template has been configured and specified for their organization, the LMS will send their organization-specific email notification instead.
To send a new password notification email tailored for the user's organization, you can specify a New Password Email template for their organization in Organization Maintenance. You can create a new email template in the Email Template Editor, if required. Include the {reset_password} parameter in the email template to include the new password in the email.
The LMS will not reset a user's password or send them an email notification if they do not have an email address or if they share the same email address with one or more other user accounts.
The Send Reset Password Mail link is available in the User Editor only if the user has an email address.
Your system role must have the Allow User Password Change Data Access Control permission set to Yes to reset passwords in the Users page.
Additional Information
