Refund a One-off Token Payment

As a course administrator you refund a pay a one-off token amount to an organization that has made a one-off payment for course enrollment. When you refund an organization, its learners will no longer be able to access the course or session for which the payment was made. 

By default, organization enrollment constraints (specified in the session's Edit session properties page or the module's enrollment policy) are re-adjusted so that the refunded organization is removed the list of organizations with access to the individual session or module as a whole.

To refund a one-off token amount to an organization

1. Go to Manage Center > Learning > Learning Modules and click the name of the module you want to refund a token payment for. The Catalog Editor opens at the Define Module Properties page.
2. To refund a token payment for a specific session, Click Session Properties and select the session to edit. Otherwise go to step 3.
3. Click Enter cost information in the Session Properties or Module Properties tab. The Cost Information page opens with a list of organization token payments in the Related Token Transactions section. 
4. Click Refund for the token payment you want to refund. The Refund dialog opens.
5. If you want to keep the organization constraint adjustments that were made when the token payment was made, clear the Adjust Organization Constraints check box. 
6. Click Confirm Refund. The refund is added to the list of token transactions and the tokens are credited to the organization's token account.

Pay for Course Enrollment with a One-off Token Payment

Configure Cost Information for a Learning Module 

Configure Cost Information for a Session

About Token Payments