Merge User Accounts with User ID Migration

In this topic, we focus on merging user accounts in the User Manager.  For information about merging multiple accounts at once in bulk, please see Merge User Accounts via the Data Loader.

Administrators can merge the user accounts via User ID Migration. The source user's records are migrated to the target user account, and you can choose whether the migrated records are removed from the source account or not. 

Example use cases:

  • If the Multiple Assignments feature is enabled, there may be records in two assignment accounts for the same user that need to be consolidated into a single user account. 
  • If a registered learner leaves an organization, changes their name (through marriage, for example) and re-registers with a different user ID, their records can be migrated from the old account to the new one.

To migrate user accounts, your user role must have unrestricted access to the User Manager and Users features in System Roles (Manage Features > User Manager Features).

To migrate user account records

  1. Go to Manage Center > Users > User Manager > User ID Migration. 
  2. Click the Source User ID field label. 
  3. Select the user to migrate the records from and click OK to close the dialog return to the User ID Migration page.
  4. Click the Target User ID field label.
  5. Select the user to migrate the records to and click OK to close the dialog return to the User ID Migration page.
  6. Select the check box to migrate ownership records only.
  7. Select an option to specify what happens to the source user account and its records after migration.
  8. Click Execute.