Switch User

System administrators can switch user accounts without having to log out and log in as another user or enter the user's password. This can be useful for testing access permissions configured for a particular user and working through menu options. This feature can also be useful for investigating support issues by logging in as the user with the issue. 

To switch user accounts, your user role must have unrestricted access to the Switch User feature in System Roles (Manage Features > System Administration Access Permissions). PeopleFluent recommends that only system administrators have this feature because it enables the logged-in user to access any other LMS user account without needing their password.  If the system configuration option Switching User Observes User Privileges is enabled, you cannot switch to a user with a higher privilege level than the account you are logged in with.

When you switch users, all activity is tracked as the user you have switched to, exactly as if they are logged in.

To switch user

  1. Go to Manage Center > Users > User Manager > Switch User. 
  2. Start typing a user's name or click the browse icon to open the User Selector to search for users.
  3. Click Switch User. The target user's configured landing page opens. You are now logged in as the target user.