User Account Status Reference

User accounts can have one of the following statuses at any time:

• ActiveActive

  The Active status allows users to log in and use the LMS according to the access permissions configured for their system role.

• SuspendedSuspended

  Use this status to temporarily suspend a user account. This status can be assigned to a user automatically if they exceed the maximum number of failed login attempts allowed, or after a specified period of inactivity.

  The maximum number of failed login attempts is defined in the Maximum Failed Log-In Attempts System Configuration setting. 
   
  If the System Configuration setting Maximum Days of Inactivity Allowed for Accounts has been defined, user accounts are automatically set to Account Closed after that period of inactivity. Alternatively, accounts can be set to Suspended by enabling the Set Inactive Accounts to Suspended System Configuration setting.

  The user's status can also be set to revert from Suspended to Active by specifying the Suspension Interval (in minutes) System Configuration setting. 

• Account ClosedAccount Closed

  This is a terminal status that deactivates the account. However, the user account remains accessible for reporting. Assign the Account Closed status to users who should no longer access the LMS. User accounts that are moved to Account Closed status retain the user's transcript but are no longer included in the number of Active users on the LMS license. User IDs of Account Closed users cannot be reused as they are not deleted from the database, and user ID must be unique.

  To automatically set user accounts to Account Closed, you must specify an Expiration Date in the Use Editor and the Automatically close user accounts without valid assignments System Configuration setting must be enabled.

• Logically DeletedLogically Deleted

  This is a terminal status that deactivates the account. It hides the user's visibility throughout the LMS for all users except administrators with access to the Logically Deleted Users page, where, with the appropriate role access permissions, they can delete the users' data, change their status or export their personal data.

  In compliance with the General Data Protection Regulation (GDPR), administrators may set user accounts to this status when:  

  • Data processing needs to be temporarily suspended for the given accounts
  • Receiving a user's request to withdraw Terms of Use Acceptance (where applicable)
  • Users have failed to accept the Terms of Use Acceptance within a reasonable amount of time (where applicable)

  The personally identifiable information of logically deleted users that have launched courses in Rustici Engine is also removed from Rustici Engine's database.

• Self-Registration User Pend for ApprovalSelf-Registration User Pend for Approval

  This status is automatically assigned when the user has self-registered and is waiting for approval.

• LockedLocked

  This is a terminal status that deactivates the account. However, the user account remains accessible for reporting.

• User Account/Records MigratedUser Account/Records Migrated

  After two user accounts have been merged, the LMS assigns this status to the obsolete account.

• License ViolationLicense Violation

  User accounts created via the User Data Loader, that exceed the user license limit, are automatically assigned this status.

The table below summarizes the effect of each user status on the LMS.

Table: User Account Status Capabilities

Logically Deleted Users